Privacy Policy

Who we are

Effective Date: September, 03,2025
At Wisha Beauty & Cosmetics, we care about your privacy. This policy explains how we collect, use, and protect your personal information when you visit wishabeautyandcosmetics.co.ke, place an order, or interact with us.

1. What Information We Collect

We may collect the following types of personal information:

a) Information You Provide

• Name

• Email address

• Phone number

• Delivery address

• Order details

• Payment method (note: we do not store credit/debit card information)

b) Automatically Collected Data

• IP address

• Device type

• Browser type

• Pages you visit on our website

• Time spent on the site

We may use cookies and similar tools to enhance your browsing experience (see section 5).

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Provide customer support

• Send order updates via email or WhatsApp

• Improve our website and shopping experience

• Send occasional marketing communications (if you’ve opted in)

We do not sell, rent, or trade your personal information.

3. How We Share Your Information

We only share your data when necessary and with trusted third parties:

• Delivery partners like Pickup Mtaani for order fulfillment

• Payment processors (e.g., M-PESA, card providers)

• Marketing tools for sending you updates or promotions (if you opt in)

All partners are required to keep your data confidential and use it only to perform their services.

4. How We Protect Your Information

We implement appropriate security measures including:

• SSL encryption for secure transactions

• Secure hosting environments

• Limited access to personal data within our team

Despite our efforts, no online system is 100% secure — but we work hard to protect your data.

5. Cookies & Tracking

Cookies are small files placed on your device to improve your browsing experience.

We use cookies to:

• Save your cart and preferences

• Understand how you interact with our site

• Show relevant promotions or reminders

You can adjust your browser settings to refuse or delete cookies anytime.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you

• Ask us to correct, update, or delete your information

• Withdraw consent from marketing emails at any time

To make such requests, email support@wishabeautyandcosmetics.co.ke.

7. Third-Party Links

Our site may include links to third-party websites. We are not responsible for the privacy practices of these sites. Please read their policies before providing any personal data.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any major changes will be posted here, and your continued use of our website means you agree to the updated terms.

9. Contact Us

If you have any questions about how we collect or use your information, feel free to contact us:

📞 +254 705 700 523
📧 support@wishabeautyandcosmetics.co.ke