Delivery and Returns Policy

Effective Date: September, 03, 2025

At Wisha Beauty & Cosmetics, we’re committed to delivering your products quickly, safely, and in perfect condition. Here’s everything you need to know about how we handle deliveries, returns, and refunds.

🛍 Delivery Information

Nairobi Orders

• Same-day delivery for orders placed before 6:00 PM.
• Orders after 6:00 PM are delivered the next day.
• Delivered via Pickup Mtaani or trusted local couriers.

Orders Outside Nairobi

• Delivered within 1–3 working days.
• Reliable, trackable service via regional delivery partners.

Delivery Fees

• Delivery fees are not calculated at checkout.
• After placing your order, our team will confirm the delivery fee based on your location.
• Payment instructions will be sent via WhatsApp or phone.

📦 Order Processing

• Orders are processed Monday to Saturday.
• You’ll receive confirmation and updates via SMS, call, or WhatsApp.
• In case of delays, our team will contact you directly.

🔁 Returns & Refunds

Eligibility

We accept returns or exchanges within 3 days of delivery if:

• You received the wrong item
• Your item was damaged or defective upon arrival
• The product is unused, unopened, and in its original packaging

Not Eligible for Return

• Used or opened items
• Returns requested after 3 days
• Products damaged due to misuse or poor storage

How to Request a Return

1. Email support@wishabeautyandcosmetics.co.ke or call +254 705 700 523.
2. Include your order number, product details, and reason for return.
3. We’ll arrange a return pickup or provide drop-off instructions if approved.

Refunds

• Refunds are processed via M-PESA or store credit within 3–5 business days after inspection.
• Delivery fees are non-refundable.

💬 Need Help?

Our customer care team is always happy to assist you with any questions or concerns. Just reach out — we’re here for you.