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✨ New here? Enjoy 10% OFF your first Wisha order — automatically applied at checkout.
✨ New here? Enjoy 10% OFF your first Wisha order — automatically applied at checkout.
We’ve gathered the most common questions our customers ask — so you can shop, glow, and repeat with confidence.
From delivery timelines to product routines, it’s all here. If you still need help? Contact us — our team is always happy to assist.
Yes! Our formulas are made with gentle, skin-loving ingredients suitable for all skin types — even sensitive skin. If you’re unsure, we recommend a patch test first.
Many of our ingredients are naturally derived and responsibly sourced. We’re not 100% organic, but we’re proudly free from harsh chemicals, parabens, and sulfates.
Absolutely. We do not test on animals — and never will.
Yes, our range is inclusive. While our branding is feminine, our formulas work beautifully for all genders.
Most products are best used within 6 to 12 months after opening. Check the label for the open jar symbol (e.g. “6M” or “12M”).
Yes! We deliver to all counties in Kenya using trusted partners like Pickup Mtaani.
Nairobi: Same-day delivery for orders placed before 6PM
Other counties: Within 1–3 business days
Processing time: 1–2 days before dispatch
Delivery is calculated after checkout based on your location. You’ll receive an SMS or WhatsApp with payment instructions.
Yes! You can return unopened, unused items within 14 days of delivery.
Email us at support@wishabeautyandcosmetics.co.ke with your order number and reason for return. We’ll guide you from there.
Yes. Once we receive your returned item and it’s approved, refunds are processed within 3–5 business days to your original payment method.
Unfortunately, used or opened items cannot be returned unless there’s a defect.
Of course! Every product has usage instructions on the label, and we’ve created a fun [How to Use] popup to guide you.
You can, but we recommend introducing one product at a time so you know what works best for your skin.
No. Wisha is all about enhancing your natural glow — not changing your skin tone.